FAQs

Frequently Asked Questions (FAQ)

Welcome to the Brighora Frequently Asked Questions (FAQ) Page. We’re here to provide clarity and ensure a smooth shopping experience for all our customers. If you need further assistance, don’t hesitate to reach out through our Contact page or email.

 

Question #1: What kind of products do you sell?

Answer: At Brighora, we specialize in the Home Decor & Garden category, specifically offering Abstract Wooden Accents Sculptures & Statues.

Question #2: How long will my order take to arrive?

Answer: We know you are excited to get your new decor! Here is a breakdown of our delivery timeline:

  • Order Cut-off time: 5:00 PM (PT) 
  • Processing time: 1 to 2 business days
  • Shipping time: 3 to 5 business days
  • Total Estimated Delivery: 4 to 7 business days All shipments are securely handled by our Carrier Service: DHL and FedEx.

Question #3: Do I have to pay for shipping?

Answer: Good news! We provide Free Shipping on all orders delivered within the United State.

Question #4: Do you provide a tracking number?

Answer: Yes. We provide a tracking number so you can easily monitor your delivery.

Question #5: Where is Brighora located?

 Answer: Brighora is an online retailer. Our Store Address & Location is 1200 Douglas Dr, Las Vegas, Nevada 89102, USA

Question #6: Can I modify or cancel my order after placing it?

Answer: Yes, we understand that plans change. You have a Cancellation Window of 24 Hours after placing an order to request a cancellation.

Question #7: What is your return and exchange policy?

Answer: We aim to keep our process simple. Yes, I accept returns for defective and non-defective products. You have a Return Window of 30 Days. Furthermore, Yes, I accept exchanges. We also want to assure you that there is a $0 Restocking Fee.

Question #8: Who is responsible for the return shipping cost? 

Answer: The Return Shipping Cost is the Customer's responsibility.

Question #9: When will I receive my refund?

Answer: After we receive and inspect your return, the Refund Process Time is 7 Business Days.

Question #10: What payment methods and currency do you use? 

Answer: For a secure checkout, our Payment Gateway Name is PayPal or Venmo. Please note that the Currency Used on Website is the US Dollar ($).

Question #11: How can I reach customer support?

Answer: We are here to help! You can reach us by emailing us directly at  support@brighora.shop or by calling +1 (702) 955-3782. Our Support Reply Time is 24 Hours.

CONTACT INFORMATION